求人名 Specialist, Digital Experience
勤務地 Nihonashi, Tokyo
事業部 DigitalX
雇用形態 正社員
仕事内容
【募集の背景 / Purpose & Scope】
• As a Digital Experience Specialist, you will be responsible for enhancing the digital experience of our IT service management (ITSM) processes and tools.
• You will collaborate with cross-functional teams to analyze user needs, identify pain points, and implement improvements to streamline and optimize the ITSM digital experience.
• You will have a strong background in ITSM processes and tools, excellent problem-solving skills, and a passion for delivering exceptional digital experiences.
【職務の内容 / Essential Job Responsibilities】
（雇入れ直後）
• Analyze user needs and pain points related to ITSM processes and tools.
• Collaborate with cross-functional teams, including IT service desk, IT operations, and development teams, to gather requirements and define digital experience goals and objectives.
• Design and implement improvements to streamline and optimize the digital experience of ITSM processes and tools.
• Conduct user research, including surveys and interviews, to gather feedback and understand user preferences and pain points.
• Develop and maintain user-friendly interfaces and workflows for ITSM processes and tools.
• Collaborate with UX designers and developers to implement changes and enhancements based on user feedback and requirements.
• Monitor and track key performance indicators (KPIs) related to the digital experience of ITSM processes and tools.
• Provide training and support to end-users on ITSM processes and tools, ensuring a smooth and seamless digital experience.
• Stay up-to-date with industry trends and advancements in ITSM processes and tools, and recommend relevant improvements to enhance the digital experience.
• Assist in the development and implementation of ITSM digital experience strategies and roadmaps.
• Collaborate with stakeholders to ensure alignment of ITSM digital experience initiatives with organizational goals.
（変更の範囲）
会社内での全ての業務
【就業環境に関する要件 / Specific Physical or Environmental Requirements】
At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
【応募要件 / Qualifications】
＜必須 / Must＞
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years experience as an ITSM Digital Experience Specialist or in a similar role, with a strong background in ITSM processes and tools.
• Familiarity with ITSM frameworks, such as ITIL or COBIT.
• Proficiency in ITSM tools, such as ServiceNow, BMC Remedy, or similar platforms.
• Strong analytical and problem-solving skills, with the ability to identify pain points and provide actionable solutions.
• Knowledge of user experience (UX) principles and best practices.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.
• Strong attention to detail and the ability to prioritize and manage multiple tasks simultaneously.
• Experience with data analysis and reporting tools, such as Excel or Power BI, is a plus.
• Familiarity with web development technologies, such as HTML, CSS, and JavaScript, is a plus.
• ITIL Foundation certification is desirable.
• Ability to adapt to changing priorities and work in a fast-paced environment.
Strong English and Japanese language skills
＜歓迎 / Preferred＞
• Relevant certifications, such as ITIL, PMP, or AWS, are a plus.
• Experience in the healthcare or pharmaceutical industry is a plus
【応募書類 / Application Documents】
和文履歴書・和文職務経歴書・英文レジュメ
Both Japanese and English Resumes are needed
【選考プロセス / Selection details】
書類選考 → 1次面接 → 2次面接 → 最終面接
※変更の可能性もございますので、予めご了承下さい。
CV screening → First interview → 2nd Interview → Final interview
*Please be advised that there might be a change in the process.
【勤務地 / Location】
（雇入れ直後）
東京都中央区 アステラス製薬 日本橋事業所 本社
Nihonbashi, Tokyo
（変更の範囲）
会社の定める事業場および自宅
【勤務開始日 / Start Date】
応相談
Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】
期間の定めなし
Not limited to specified period
【試用期間 / Probation Period】
試用期間原則なし
No probation period in principle
【給与 / Salary】
①基本給：当人の経歴・技術・技能等を考慮して決定
②裁量労働制の場合：裁量労働手当として職務グレードに応じて50,000～100,000円支給
③フレックスタイム制の場合：月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給
①Base salary: will be decided by the candidate's experience, skill and capability.
②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000～100,000yen, based on the Grade)
③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.
【昇給 / Salary Raise】
有り
【賞与 / Bonus】
有り
【諸手当 / Allowance】
裁量労働手当、住宅手当、通勤手当 等
Discretionary work allowance, Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】
8:45～17:45（月～木）、8:45～16:00（金）、企画業務型 裁量労働制
裁量労働制の場合、所定労働時間を働いたものとみなす
8:45～17:45（Mon～Thu）、8:45～16:00（Fri）
Discretionary Work System
8:30～17:30（月～木）、8:30～15:45（金）、企画業務型 裁量労働制
裁量労働制の場合、所定労働時間を働いたものとみなす。
8:30～17:30（Mon～Thu）、8:30～15:45（Fri）
Discretionary Work System
【休日 / Holidays】
完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始
Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】
年次有給休暇、育児休業制度、介護休業制度 等
Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】
雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度 等
Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬 採用サイト/ Career web site】
https://re-jp.astellas.com/jp/recruit/newgraduates/
For more information about Astellas, please visit our career web site.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."