Job Advert Title: Workforce Services Lead
Location: Nihonbashi, Tokyo
Division: Human Resources
Employment Class: Permanent
Description
【募集の背景 / Purpose & Scope】
• The Workforce Services Lead is responsible for the effective and efficient execution of the Workforce Services team.
• Responsible for the Global outsourcing of HR queries and end-to-end employee lifecycle administration to Astellas’ Global Workforces Service Delivery Partners as well as managing the service provided by a retained Workforce Services team.
• Responsible for ensuring the provision of exceptional services of Global Workforce Service team with overall accountability for services provided by third parties and retained Global Workforce Services teams globally.
• The role will sit in the People Services Leadership Team and report to the Head of Global Peoples Services working closely with the third parties, other People Services teams, across the broader HR function and directly with the business.
The following job description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit of the duties of the position.
【職務の内容 / Essential Job Responsibilities】
（雇入れ直後）
Key Accountabilities:
● Accountable for establishing the Global Workforce Services Model across all geographies at Astellas including both:
o Globally outsourcing of HR queries and end to end employee lifecycle administration to Astellas’ Service Delivery Partners
o The establishment of the retained Global Workforces Services Team to support with future Astellas expansions.
● Accountable for the development and execution of the Global Workforces Services Change and Communications Strategy
● Accountable for the provision of exceptional Global HR Services from the Workforce Services team including those delivered by third party partners and the retained Workforce Services Team
● Accountable for the Global provision of Payroll including the management of two Global payroll providers and the leadership of the retained teams.
● Accountable for robustly managing the performance of Global HR Service Delivery Partners to ensure that objectives are met and SLA’s and KPI’s are achieved.
● Accountable for the high performance of the Global Workforce Services Team; providing leadership, role clarity, career development and coaching in addition to monitoring the team’s performance.
● Accountable for developing the annual Workforce Services budget globally and ongoing management of the budget provided by the People Services function.
Key Deliverables:
● Implementation of Global Workforce Services Model:
o Collaboratively create and deliver a fit for purpose implementation strategy globally, understanding the complexities delivery of the local HR Services today and develop plans to transition further activity to third party providers, the retained Workforce Services team, or other areas.
o Engage with key global stakeholders to articulate the implementation strategy including gaining buy-in
o Act as a ‘Change Champion’ supporting the business to embrace change and ensure that change limits as much disruption to the organisation as possible whilst being truly adopted.
o Work in partnership with Astellas’ HR Service Delivery Partners to standardise HR processes with the aim of making interactions with HR simpler, smarter and better for the business.
o Ensure that all key transition timelines are met and delivered to the appropriate standard.
● Development and Execution of Global Workforce Services Business Engagement and Communications Strategy:
o Develop the Global Workforce Services Business Engagement and Communications strategy including the establishment of a robust voice of the customer channels; change roadmap that limits disruption to the organisation and allows Global stakeholders to understand and buy in
o Develop the Global Workforce Services Engagement and Communications strategy ensuring that all Global stakeholders have clarity on key performance and improvements and are adopting the ways of working.
● Delivery of Exceptional Global Workforce Services Provision:
o Drive improvements across the Astellas’ Global HR Service Delivery Partner against SLA’s including the monitoring, tracking and reporting of SLA’s for all countries, regions and geographies.
o Meet regularly with Astellas’ Global HR Service Delivery Partners to continue to build collaboration and drive a high level of service.
o Monitor the performance of Astellas’ retained Global Workforce Services Team ensuring that a high level of service is provided to customers and all SLA’s and KPI’s are achieved.
o Monitor metrics to ensure that escalated issues about Global Workforce Services are dealt with in an effective and timely manner and there is full transparency and understanding across the business.
o Maintain and improve quality standards within the team as well as identifying and bringing forward opportunities for improvement as appropriate.
o Collaborate with the Projects and Continuous Improvement Team and Global Relationship Manager to identify opportunities to drive efficiencies, drive continuous improvement and continue to enhance the level of service provided by HR.
o Work across HR to add and or modify the suite of services provided driving through any changes to scope using appropriate governance and change request processes.
● Management of Global Workforce Services Delivery Budget:
o Development of the annual Global Workforce Services budget
o Ensure proper budget performance and alignment.
o Identify opportunities to create efficiencies and economies of scale.
● Leadership and Management of the Global Workforce Services Team:
o Develop capability across the Global Workforce Services Team and establish a programme to enhance skills and service levels, in partnership with Managers.
o Support third party partners in developing the capability of third-party resource.
o Direct management responsibility for multiple members of the retained Workforce Services Team across the globe
o Provide coaching and mentoring opportunities to support in career and capability development
o Promote a culture of continuous improvement to encourage all team members to look out for opportunities to enhance the quality of the service provided by HR Operations
o Provide support as they start to adopt more global ways of working - encouraging the team to think global and act local.
Ways of working:
● Provide guidance, support and insight to direct reports.
● Work supportively and collaboratively with other teams
● Manage the ongoing performance of HR Service Delivery Team
● Build relationships and trust with key stakeholders
● Seek opportunities to grow services provided by HR Operations
● Strive for consistency in the provision of services provided by HR Operations
● Encourage a growth mind-set across HR Operations to develop greater depth of capability
（変更の範囲）
会社内での全ての業務
【組織 / Organizational Context】
Quantitative Dimensions:
• Number of Countries supported by Workforce Services– Global Responsibility 61 Countries
• Number of Direct Reports (Global Span) – 6 FTE
• Number of Indirect Reports (Global Span) – 100 FTE
• Number of Global Third Party Providers to Manage – c10
• Responsible for Global Workforce Services BAU Budget
Interpersonal Relationships:
Internal
• Employees at all levels within Astellas
• People Enablement
• HR Business Partner (HRBP)
• Broader People Services Teams
• Global People Services Leadership Team
• Legal Teams
• Procurement Teams
• Data Privacy Team
• Cyber security team
• JSOX and internal audit teams
External
• HR Service Delivery Outsource Provider
• Government agencies
【就業環境に関する要件 / Specific Physical or Environmental Requirements】
Specific Physical Abilities:
Some travel in the UK and Globally (including overnight stays)
Specific Environmental Factors:
Willing to work additional hours and/or travel as required by the business.
【応募要件 / Qualifications】
【Competencies】
Customer Focus:-
• Acts to support a culture where everything is done to enhance value to patients. Intentional about meeting/exceeding customer expectations.
• Proactively seeks feedback to improve service provision.
Strategic Orientation:
• Understands how personal/team objectives contribute to Astellas’ strategy and functional goals.
• Balances ‘bigger picture’ goals and operational requirements, overcoming challenges/barriers to delivery.
Innovation & Change:
• Identifies improvements and generates new ideas, methods or solutions. Positively embraces change.
• Continuous improvement approach; takes personal ownership to improve ways of working and leverage/share best practice.
Results Orientation:
• Ability to work autonomously and make evidence-based decisions: judgement to know when to seek guidance or escalate
• Methodical with ability to prioritise and meet deadlines. Tenacious to follow up and resolve outstanding matters and explore options.
• Excellent attention to detail and financial awareness (raise/process/track Purchase Orders etc.)
• IT literate (Intermediate stage) to type/ create and edit reports, trackers etc. Excel, Word, PowerPoint, Outlook and eLearning and online systems (e.g. LMS, ZINC, TMF etc. databases). Intranet and web.
• Good written and verbal communications including ability to prepare updates, summaries, emails to employees and managements.
Communication & Collaboration:
• Collaborates: values others views and perspective. Able to challenge respectfully and propose alternative solutions.
• Proactively shares knowledge, and adapts approach to build consensus and respect diverse views and cultures.
Developing & Inspiring:
• Proactively shares knowledge and best practice and encourages others to develop.
• Learns from own/others experience and proactively seeks to develop personal capability.
• Regularly seeks feedback on personal contribution and growth areas.
Working as One Astellas:
• Takes personal ownership and acts as a role model of ethics and compliance treating everyone with respect.
Provides honest, constructive and timely feedback. Seeks feedback on own contribution and ways of working.
【Experience】
• Chartered MCIPD or equivalent qualification, or equivalent HR experience.
• Substantial experience of leading and managing complex operations within large multinational organisations
• Experience in setting up and running Global / Multinational HR Shared Service Centres
• Extensive experience working with third party providers
• Experience of working in a hybrid model involving outsourced and in-house resource
• Significant experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with proven extensive experience in HR process design, transaction support and employee administration
• Extensive HR process and transaction management experience
• A significant knowledge of HR metrics and their applicability
• Excellent written and oral communication skills in English. Additional languages are desirable.
• Significant experience of leading the development and implementation of a range of continuous improvement projects, including both technology and process improvement
• Demonstrated knowledge of Project Management Tools and Techniques
• A broad understanding of the HR employee lifecycle
• Good understanding of employment law, its application and best practice including implementing significant change in countries with work councils; trade unions and/or social partners.
• Proven excellent people manager with an ability to lead and motivate a large team in a global and virtual environment.
• Experience of coaching employees and managers on employee lifecycle processes
• Track record of effectively delivering large scale HR services through a shared service team
• Experience of delivering to customer service targets within a complex environment
• Ability to multi-task and alter direction easily to accommodate changing priorities
• Proven experience of managing conflicting priorities and manage client expectations.
• Significant experience of creating and managing a budget
【応募書類 / Application Documents】
和文履歴書・和文職務経歴書・英文レジュメ
Both Japanese and English Resumes are needed
【選考プロセス / Selection details】
書類選考 → 1次面接 → 2次面接 → 最終面接
※変更の可能性もございますので、予めご了承下さい。
CV screening → First interview → 2nd Interview → Final interview
*Please be advised that there might be a change in the process.
【勤務地 / Location】
（雇入れ直後）
東京都中央区 アステラス製薬 日本橋事業所 本社
Nihonbashi, Tokyo
（変更の範囲）
会社の定める事業場および自宅
【勤務開始日 / Start Date】
応相談
Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】
期間の定めなし
Not limited to specified period
【試用期間 / Probation Period】
試用期間原則なし
No probation period in principle
【給与 / Salary】
当人の経歴・技術・技能等を考慮して決定
Will be decided by the candidate's experience, skill and capability.
【昇給 / Salary Raise】
有り
【賞与 / Bonus】
有り
【諸手当 / Allowance】
住宅手当、通勤手当 等
Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】
管理監督者 8:45～17:45（月～木）、8:45～16:00（金）、
Managers and Supervisors 8:45～17:45（Mon～Thu）、8:45～16:00（Fri）
【休日 / Holidays】
完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始
Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】
年次有給休暇、育児休業制度、介護休業制度 等
Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】
雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度 等
Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬 採用サイト/ Career web site】
https://re-jp.astellas.com/jp/recruit/newgraduates/
For more information about Astellas, please visit our career web site.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."