Job Advert Title: HR_Workforce Services Advisor
Location: Nihonbashi, Tokyo or remote
Division: Human Resources
Employment Class: Permanent
Description
【募集の背景 / Purpose & Scope】
• The Workforce Services Advisor is responsible for providing advice and guidance across the end-to-end life cycle where the service cannot be resolved by the third party or self-service across a cluster of countries.
• They are also responsible for ensuring the service continuously improves and we robustly have the right work in the right team.
• The role will report to the Workforce Services Team Lead and will work closely with the wider People Services Team to explore opportunities for continuous improvement across the HR Operations function
【職務の内容 / Essential Job Responsibilities】
（雇入れ直後）
Key Accountabilities:
● Accountable for the delivery of a consistently excellent customer experience in end to end lifecycle query resolution
● Accountable for maintaining process, policy and procedural knowledge to ensure accuracy of advice provided to customers
● Accountable for the execution of administrative processes across the scope of services provided by People Operations
● Accountable for analysing customer requests that cannot be resolved and driving continuous improvement to upskill third party providers.
● Accountable for ensuring that query resolution meets and exceeds agreed service level agreements and internal performance measures.
● Accountable for the maintenance and integrity of HR data both on and off systems.
Key Deliverables:
● Delivery of Exceptional HR Operations Service Delivery Provision:
o Act as the escalation point responsible for the accurate resolution of HR queries from internal and external customers
o Deliver sound and accurate process and policy advice, building effective relationships with customers in the process
o Follow up on customer queries that have not been immediately resolved and retain ownership of requests escalated to vendors
o Gather data in line with customer queries and requests
o Ensure that all customer queries are dealt with in line with agreed service levels and key performance indicators and support the Workforce Services Team Lead in reporting on key metrics
o Support and coach customers in completing transactions on the HR portal and other relevant online tools, systems and applications
o Ensure that queries are answered in a professional and efficient manner
o Execute administrative processes across the entire HR employee lifecycle
o Actively monitor and identify opportunities for improvement across HR policies, processes and knowledge management tools
o Collate and escalate business feedback on HR policies and processes as necessary
o Ensure that risks, issues or concerns are escalate to the Workforce Services Team Lead in a timely manner
● Maintenance of HR Data and Systems
o Where HR systems are not available - create and maintain a manual employee and position database to inform execution of Payroll and satisfy agreed reporting requirements
o Where HR systems are available – perform data changes in the relevant HR systems
o Maintain the integrity of HR data by ensuring it is accurate, up-to-date and consistent through regularly auditing and cleansing activities
o Provide HR data and basic reporting support to employees, managers and other areas of HR as required
Ways of Working:
● Work supportively and collaboratively with other teams
● Place the customer at the heart of the process to ensure an exceptional customer experience
● Build relationships and trust with internal and external customers
● Where appropriate coach customers on processes and policies
● Adopt a continuous improvement mind-set, identifying opportunities to improve the service further
● Proactively interact with CoEs and HR Business Partners to understand the implications of strategies and decisions on core services and support capabilities
（変更の範囲）
会社内での全ての業務
【就業環境に関する要件 / Specific Physical or Environmental Requirements】
• Some travel including Internationally (including overnight stays)
• Willing to work additional hours and/or travel as required by the business.
【応募要件 / Qualifications】
<Experience>
• Relevant experience to perform the role
• Education – HR Administrator profession
• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, policy advice and employee administration
• Experience in working within a Shared Service Centre environment
• A broad understanding of the HR employee lifecycle
• Fluent in written and verbal business English
• Excellent written and oral communication skills in English
• Experience in providing HR policy and process related advice and guidance
• Knowledge of continuous improvement within a Shared Service Centre environment
• Proficient with MS office and Outlook
• Excellent Microsoft excel skills
• Excellent organisation skills
• Proactive
• Collaborative with peers and colleagues to drive involvement and engagement
【応募書類 / Application Documents】
和文履歴書・和文職務経歴書・英文レジュメ
Both Japanese and English Resumes are needed
【選考プロセス / Selection details】
書類選考 → 1次面接 → 2次面接 → 最終面接
※変更の可能性もございますので、予めご了承下さい。
CV screening → First interview → 2nd Interview → Final interview
*Please be advised that there might be a change in the process.
【勤務地 / Location】
（雇入れ直後）
東京都中央区 アステラス製薬 日本橋事業所 本社 またはリモート勤務可能
Nihonbashi, Tokyo or Can be done remotely
（変更の範囲）
会社の定める事業場および自宅
【勤務開始日 / Start Date】
応相談
Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】
期間の定めなし
Not limited to specified period
【試用期間 / Probation Period】
試用期間原則なし
No probation period in principle
【給与 / Salary】
①基本給：当人の経歴・技術・技能等を考慮して決定
②裁量労働制の場合：裁量労働手当として職務グレードに応じて50,000～100,000円支給
③フレックスタイム制の場合：月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給
①Base salary: will be decided by the candidate's experience, skill and capability.
②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000～100,000yen, based on the Grade)
③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.
【昇給 / Salary Raise】
有り
【賞与 / Bonus】
有り
【諸手当 / Allowance】
裁量労働手当、住宅手当、通勤手当 等
Discretionary work allowance, Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】
8:45～17:45（月～木）、8:45～16:00（金）、企画業務型 裁量労働制
裁量労働制の場合、所定労働時間を働いたものとみなす
8:45～17:45（Mon～Thu）、8:45～16:00（Fri）
Discretionary Work System
【休日 / Holidays】
完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始
Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】
年次有給休暇、育児休業制度、介護休業制度 等
Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】
雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度 等
Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬 採用サイト/ Career web site】
https://re-jp.astellas.com/jp/recruit/newgraduates/
For more information about Astellas, please visit our career web site.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."