Job Advert Title: Senior System Engineer – Veeva CRM
Location: Nihonbashi, Tokyo
Division: DigitalX
Employment Class: Permanent
Description
Purpose and Scope:
As a Platform Engineer of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.
A Platform Engineer focuses on the development, deployment, and integration of software platforms that support our business processes and operations. This role involves a blend of technical expertise, business acumen, and a deep understanding of the specific platforms that drive business functions such as Veeva CRM, Veeva Align, and Veeva MyInsights. The goal is to ensure these platforms are optimized to support business goals, enhance efficiency, and drive growth. You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field.
Responsibilities and Accountabilities:
・Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.
・System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating Veeva CRM and Veeva Vault Promomats/MedComms) to enhance data flow and business processes.
・Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
・User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.
・Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.
・Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.
・Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.
・Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
・Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.
・Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.
Quality Assurance: Ensure the highest quality and consistency in the work delivered.
Required Qualifications:
• Veeva CRM Certified Administrator and/or Salesforce Certified Administrator
• Minimum 6 years of experience supporting Veeva CRM at a life science company.
• Experienced in supporting and configuring all modules of Veeva CRM
• Experienced in supporting and configuring Veeva Events Management
• Experienced in configuring and supporting Multichannel CLM functionality in Veeva CRM, including the integration between Veeva CRM and Vault Promomats/Vault MedComms.
• Experienced in administering and supporting Veeva Align including user management, territory modelling, rules engine and integration with Veeva CRM.
• Experienced in building Salesforce reports and dashboards.
• Experienced in Salesforce SOQL queries and using Salesforce various administration tools such as Workbench and Data Loader.
• Experience in writing Salesforce APEX code
• Subject Matter Expertise: Possess a strong understanding of Life Sciences/ Pharma industry across Commercial, Manufacturing and Medical domains.
• Cross-Cultural Experience: Work experience across multiple cultures and regions, facilitating effective collaboration in diverse environments.
• Innovation and Creativity: Ability to think innovatively and propose creative solutions to complex technical challenges.
• Ability to communicate confidently in English, speaking, listening, and writing.
Preferred Qualifications:
Any of the below additional qualifications will be regarded as a plus:
• Experience in supporting and configuring Vault Platform, particularly Vault Promomats and Vault MedComms
• Veeva Vault Platform Certified Administrator
• Certified Salesforce Developer Level 1 and/or Level 2
• Experienced in building MyInsights custom dashboards using Veeva MyInsights Studio
• Experience in integration software such as MuleSoft
• Experience in RESTful APIs
• Experience in user authentication and authorisation across multiple devices including use of O’Auth and Azure Mobile Device Management
• Other complex and highly regulated industry experience will be considered across diverse areas like Finance and Medical.
• Analytical Thinking: Demonstrated ability to lead ad hoc analyses, identify performance gaps, and foster a culture of continuous improvement.
• Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery.
Working Environment
• The position is based in Japan.
• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.