Job Advert Title: People Operations Partner
Location: Tokyo,Nihonbashi
Division: Human Resources
Employment Class: Permanent
Description
【募集の背景 / Purpose & Scope】
The People Operations Partner:
• Is responsible for providing multi country case management support to employees and managers which have been escalated by the HR Service Delivery Team.
• Will provide multi-country policy expertise and HR generalist knowledge to support and educate leaders, managers, and associates on all People topics. People Operations Specialists support all customer groups and enable the delivery of all life cycle events.
• Is responsible for resolving employee relations issues, support and advise leaders on HR-related matters & policies.
• Is responsible for the delivery of Case Management (i.e. underperformance, disciplinary, grievance and sickness absence), business changes, in-country projects, and cyclical HR processes on behalf of Global HR Business Partners and Centres of Excellence in addition to providing support for employee relations queries.
• Is responsible for delivering a legally compliant HR service in line with identified needs.
• Is responsible for providing data and insights on the volume of activity, trends, issues, concerns, and success stories.
• Will report to the People Partner or People Partner Cluster Lead and will work closely with other HR Operations teams, across the broader HR function and directly with the business
【職務の内容 / Essential Job Responsibilities】
（雇入れ直後）
Key Accountabilities:
● Responsible for the provision of legally compliant and sound advice and guidance provided to managers and employees on a variety of case management issues
● Responsible for all employee relations Case Management (i.e. underperformance, disciplinary, crossborder, grievance and sickness absence)
● Responsible for executing a portfolio of business change projects and in-country projects in collaboration with HRBPs
● Responsible for providing support to HR Business Partners and Centres of Excellence to execute the delivery of cyclical HR processes (i.e. Talent, Rewards)
Key Deliverables:
Case Management:
• Provide solutions to resolve case management queries escalated from the Service Delivery Team
• Provide advice, guidance and support to managers and employees on case management issues (i.e. underperformance, disciplinary, crossborder, grievance and sickness absence) and policy interpretation
• Identify and analyse legal and compliance risks in employment situations and partner with the HR Business Partner & Employee Relations team to mitigate accordingly
• Keep up to date with employment law and employment law trends
• Monitor and track trends in case management queries to proactively identify issues and identify opportunities to overcome these trends
• Escalate complex case management queries to HR Business Partners & Employee Relations as appropriate
Execution of Business Change Projects:
• Collaborate with Subject Matter Experts and HR Business Partners to deliver end-to-end business change projects (for example- business restructure)
• Work closely with broader HR Project teams to deliver in-country project work
• Manage multiple projects; identifying risks, dependencies, overlaps and conflicts (both within and outside of HR) and ensuring deadlines and deliverables are met
• Maintain a mind-set of continuous improvement to identify opportunities to improve the services provided by HR
Delivery of Cyclical HR Processes:
● Collaborate with HR Business Partners and Centres of Excellence to execute and deliver cyclical HR processes (e.g. talent, performance and reward cycles)
● Act as a thought partner to HR Business Partners and Centres of Excellence to ensure that global solutions work locally and that local HR requirements are met
● Execute activity on behalf of Centres of Excellence teams for processes that are outside of the scope of services provided by the Shared Service Centre
Ways of Working:
● Collaborate with Legal, Ethics & Compliance, HR Business Partners and Centres of Excellence to provide the appropriate level of support required
● Work supportively and collaboratively with other teams across HR
● Maintain a proactive approach, taking the initiative and managing self effectively
● Build relationships and trust with key stakeholders
● Seek opportunities to continually improve the services provided by HR
（変更の範囲）
会社内での全ての業務
【Quantitative Dimensions】
・Delivery of legally and compliant service in c. 20 languages
【組織 / Organizational Context】
Interpersonal Relationships:
・Internal
• Employees at all levels within Astellas
• People Partner
• Centres of Expertise (CoE)
• HR Business Partner (HRBP)
• HR PMO & Central Governance Teams
• HR Service Delivery Teams
• Legal Teams
• Ethics & Compliance Teams
• Procurement Teams
External
• Government Agencies and Legal Bodies
• HR Service Delivery and Payroll Outsourced Provider
• Labour relations (Works Council, Trade Unions)
• Ex-employees
• Legal Counsel
【就業環境に関する要件 / Specific Physical or Environmental Requirements】
・Some travel (including overnight stays)
・Willing to work additional hours and/or travel as required by the business.
【応募要件 / Qualifications】
Competencies
Customer Focus:-
• Acts to support a culture where everything is done to enhance value to patients. Intentional about meeting/exceeding customer expectations.
• Proactively seeks feedback to improve service provision.
Strategic Orientation:
• Understands how personal/team objectives contribute to Astellas’ strategy and functional goals.
• Balances ‘bigger picture’ goals and operational requirements, overcoming challenges/barriers to delivery.
Innovation & Change:
• Identifies improvements and generates new ideas, methods, or solutions. Positively embraces change.
• Continuous improvement approach: takes personal ownership to improve ways of working and leverage/share best practice.
Results Orientation:
• Ability to work autonomously and make evidence-based decisions: judgement to know when to seek guidance or escalate
• Methodical with ability to prioritise and meet deadlines. Tenacious to follow up and resolve outstanding matters and explore options.
• Excellent attention to detail and financial awareness (raise/process/track Purchase Orders etc.)
• IT literate (Intermediate stage) to type/ create and edit reports, trackers etc. Excel, Word, PowerPoint, Outlook and eLearning and online systems (e.g. LMS, ZINC, TMF etc. databases). Intranet and web.
• Good written and verbal communications including ability to prepare updates, summaries, emails to employees and managements.
Communication & Collaboration:
• Collaborates: values others views and perspective. Able to challenge respectfully and propose alternative solutions.
• Proactively shares knowledge, and adapts approach to build consensus and respect diverse views and cultures.
Developing & Inspiring:
• Proactively shares knowledge and best practice and encourages others to develop.
• Learns from own/others experience and proactively seeks to develop personal capability.
• Regularly seeks feedback on personal contribution and growth areas.
Working as One Astellas:
• Takes personal ownership and acts as a role model of ethics and compliance treating everyone with respect.
Provides honest, constructive and timely feedback. Seeks feedback on own contribution and ways of working.
Experience
• Education – Bachelor Degree
• Years of working experience: 5+ years
• Experience in managing high risk employment-related cases from intake to investigation to resolution
• Proven experience function as a natural collaborator who is authentic, transparent and aligns with the Astellas values and code of conduct
• Proven success partnering and collaborating with stakeholders’ cross-functionally and at all levels
• Strong analytical skills and ability to exercise sound judgement based on policies, procedures, practices, and risk factors
• Excellent interpersonal skills with an ability to inspire trust and confidence and effectively influence the decision-making process
• Self-starter and ability to manage a workload of varying complexity to a high standard
• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, transaction support and employee administration
• Fluent in English and at least one other European language
• Continuous Improvement knowledge
• Personal computer skills, including MS Office and Outlook
• A broad understanding of the HR employee lifecycle
【応募書類 / Application Documents】
和文履歴書・和文職務経歴書・英文レジュメ
Both Japanese and English Resumes are needed
【選考プロセス / Selection details】
書類選考 → 1次面接 → 2次面接 → 最終面接
※変更の可能性もございますので、予めご了承下さい。
CV screening → First interview → 2nd Interview → Final interview
*Please be advised that there might be a change in the process.
【勤務地 / Location】
（雇入れ直後）
東京都中央区 アステラス製薬 日本橋事業所 本社
Nihonbashi, Tokyo
（変更の範囲）
会社の定める事業場および自宅
【勤務開始日 / Start Date】
応相談
Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】
期間の定めなし
Not limited to specified period
【試用期間 / Probation Period】
試用期間原則なし
No probation period in principle
【給与 / Salary】
①基本給：当人の経歴・技術・技能等を考慮して決定
②裁量労働制の場合：裁量労働手当として職務グレードに応じて50,000～100,000円支給
③フレックスタイム制の場合：月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給
①Base salary: will be decided by the candidate's experience, skill and capability.
②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000～100,000yen, based on the Grade)
③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.
【昇給 / Salary Raise】
有り
【賞与 / Bonus】
有り
【諸手当 / Allowance】
裁量労働手当、住宅手当、通勤手当 等
Discretionary work allowance, Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】
8:45～17:45（月～木）、8:45～16:00（金）、企画業務型 裁量労働制
裁量労働制の場合、所定労働時間を働いたものとみなす
8:45～17:45（Mon～Thu）、8:45～16:00（Fri）
Discretionary Work System
【休日 / Holidays】
完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始
Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】
年次有給休暇、育児休業制度、介護休業制度 等
Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】
雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度 等
Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬 採用サイト/ Career web site】
https://re-jp.astellas.com/jp/recruit/newgraduates/
For more information about Astellas, please visit our career web site.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."