Job Advert Title: HR Workforce Services Team Lead
Location: Nihonbashi, Tokyo or remote
Division: Human Resources
Employment Class: Permanent
Description
【募集の背景 / Purpose & Scope】
• The Workforce Services Team Lead is responsible for leading and managing a fast paced and growing Workforce Services across Astellas, ensuring high quality and consistent operational execution of services whilst providing a highly positive employee experience.
• The Workforce Services Team Lead will manage the day-to-day delivery of People Services provided by the HR Service Delivery Outsourced Partners managing any escalations in relation to the service across multiple countries.
• The Workforce Services Lead will play a pivotal role as Astellas continues to grow and expand into new markets and will be responsible for managing a team dedicated to supporting future expansions from an HR perspective.
• The role is accountable for ensuring accurate and timely delivery of the ‘end to end workforce lifecycle’ activities and providing data and insights on the volume of activity, trends, issues, concerns, and success stories.
• Will act as a change agent and champion for the Global HR Operating Model
• Will work closely with other People Services teams, across the broader HR function and directly with the business.
• The role will report to the Global Lead Workforce Services and will work closely with the People Services team, across the broader HR function and directly with the business
【職務の内容 / Essential Job Responsibilities】
（雇入れ直後）
Key Accountabilities:
• Accountable for leading and managing the delivery of all end-to-end workforce advisory and executable services that are in scope for the retained Workforce Services, including the delivery of cyclical HR processes.
• Accountable for the maintenance and integrity of all data held across HR systems.
• Accountable for managing and responding to escalations relating to the service provided by the HR Service Delivery Outsourced Partners
• Accountable for the delivery of end-to-end workforce services for newly established affiliates where HR support is required.
• Accountable for ensuring that advice given to managers, employees and external parties is of a high quality, consistent and delivered in a customer focused way.
• Responsible for providing support to HR Business Partners and HR Enablement.
• Accountable for monitoring performance through metrics and regular status reporting
• Responsible for team management
Key Deliverables:
Delivery of Exceptional HR Operations Service Delivery Provision (Future Expansions):
• Manage the overall service provided by the retained Workforce Services (in line with agreed service level agreements and internal performance measures)
• Work closely with the Global Workforce Services Lead to escalate and raise risks and themes that may need to be discussed or remedied at a Leadership level
• Own the HR processes, relevant input and output documentation and supporting tools for the delivery of all in-scope services
• Create and maintain manual employee and position databases to inform the execution of Payroll by third party payroll providers and satisfy relevant reporting requirements
• Create and manage a manual database and relevant processes to support; mid and year end reviews, succession planning and bonus.
• Leverage policies and contracts of employment provided by Legal to develop additional documentation where required
• Ensure that all HR queries and services are dealt with in line with the agreed SLA’s and drive a highly positive experience for all end users.
• Own the Workforce Services reporting dashboard and ensure that reporting is meaningful, accurate and timely.
• Administer relevant systems – ensuring that data is recorded accurately and pay queries are resolved in a timely manner.
• Set up and monitor practices to ensure knowledge is shared across the team and that the team is global, multi-functional and cross trained on various processes and topics.
• Work closely across the People team to support the implementation of new services.
• Ensure adherence to all Data Privacy, SOX and other legislative compliance instructions and processes.
Delivery of Workforce Services by HR Service Delivery Outsourced Partners
• Ensure any escalations from the HR Service Delivery Outsourced Partners relating to employee queries and transactions across multiple countries are managed effectively
• Identify appropriate SMEs to escalate to for complex queries and transactions and manage the response back to the employee via the HR Service Delivery Outsourced Partners for multiple countries
• Ensure escalations from employees and the wider People team are appropriate and ensure the performance of the HR Service Delivery Outsourced Partners across multiple countries are managed effectively, informing the Global Workforce Services Lead and other stakeholders when leadership intervention is necessary
Delivery of Cyclical HR Processes:
• Collaborate across the People team to execute and deliver cyclical HR processes (e.g. talent, performance and reward cycles)
• Act as a thought partner across the People Team to ensure that global solutions work locally and that local HR requirements are met.
Change & Continuous Improvement Agent:
• Identify opportunities for ways of working to be improved and work closely across the People Team to prioritise and resource change projects
Team Management:
• Act as an ambassador for the broader team by demonstrating excellent customer service skills and expert knowledge of end-to-end employee life cycle services provided
• Supporting the recruitment and selection in line with a flexing and growing business
• Provide career development opportunities to the team and develop a pipeline of talent to drive development and succession planning across the team and into other departments
• Adhere to performance and absence management processes to ensure underperformance of individuals is managed appropriately
• Build relationships with the HR Leadership, provide updates and request regular feedback on the level of service across specific areas of the service.
• Where required support regular account management meetings
• Ensure that the Workforce Services Team are communicated with and informed of all new information relating to HR products, procedures, projects, customer needs and specific business needs.
• Build and maintain a working environment that promotes teamwork, quality, and productivity
• Support and coach the Workforce Services Team to continue to develop capability, expertise as individuals across the team.
• Promote training, personal growth, professional development, and career progression of People Partners
Ways of Working:
• Collaborate across the People Team to provide the appropriate level of support required
• Maintain a proactive approach, taking the initiative and managing self effectively
• Build relationships and trust with key stakeholders
• Seek opportunities to continually improve the services provided by HR
• Strong knowledge and competence using Microsoft Office Suite, especially Excel and PowerPoint
Mandatory Compliance requirements: CATEGORY 1: Core
• To be aware of Astellas' Group Code of Conduct and associated policies and procedures and other applicable laws, codes and regulations: to include relevant industry bodies’ Codes of Practice.
• Clarify and seek guidance as required, and raise any concerns, in a timely manner, with relevant manager; which may include reference to the Ethics and Compliance Team and/or Ethics and Compliance Helpdesk.
• Undertake and comply with relevant mandatory Ethics and Compliance training and updates to maintain personal appreciation of requirements; all training to be undertaken in a timely manner.
• Comply with the Astellas Way and Astellas Competences, in terms of expected values and behaviours, in addition to Astellas’ HR policies, procedures and guidelines
（変更の範囲）
会社内での全ての業務
【就業環境に関する要件 / Specific Physical or Environmental Requirements】
Willing and able to undertake international travel (including staying away)
【応募要件 / Qualifications】
•Experience of leading a multi-functional HR Operations Team in a complex organisation of similar scale.
•Sufficient and appropriate experience of managing and leading diverse teams in a high volume, pressurised environment.
•Experience of operating as part of a HR Senior Management team making a valued contribution to the HR Service Delivery strategy setting
•In addition experience of delivering on HR projects including but not limited to technology, process and the people change agenda.
•The ability to develop a truly customer centric environment is important as well as experience in high quality operational HR processes that support our business
•Experience of working with an outsourced and in-house HR Service Delivery model is preferable.
•SAP experience
•Knowledge and experience of project management and maintaining governance
•Financial acumen
•Proven ability to influence diverse senior stakeholders.
•Fluent in written and verbal business English
•Preferably bilingual in both English and Japanese
•Strong operational leader with the ability to lead and develop others to maximise their potential
•Ability to cope within a fast paced, growing and changing environment.
•Strong change management skills.
•Able to manage high volumes of work and prioritise effectively.
•Demonstrate excellent customer service skills.
•Ability to quickly build relationships and credibility.
•Collaborative style with the ability to persuade, influence and negotiate at all levels.
•Strong analytical and problem solving skills with the ability to identify root causes and act accordingly.
•Knowledge of Continuous improvement methodology
【応募書類 / Application Documents】
和文履歴書・和文職務経歴書・英文レジュメ
Both Japanese and English Resumes are needed
【選考プロセス / Selection details】
書類選考 → 1次面接 → 2次面接 → 最終面接
※変更の可能性もございますので、予めご了承下さい。
CV screening → First interview → 2nd Interview → Final interview
*Please be advised that there might be a change in the process.
【勤務地 / Location】
（雇入れ直後）
東京都中央区 アステラス製薬 日本橋事業所 本社
Nihonbashi, Tokyo
（変更の範囲）
会社の定める事業場および自宅
【勤務開始日 / Start Date】
応相談
Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】
期間の定めなし
Not limited to specified period
【試用期間 / Probation Period】
試用期間原則なし
No probation period in principle
【給与 / Salary】
①基本給：当人の経歴・技術・技能等を考慮して決定
②裁量労働制の場合：裁量労働手当として職務グレードに応じて50,000～100,000円支給
③フレックスタイム制の場合：月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給
①Base salary: will be decided by the candidate's experience, skill and capability.
②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000～100,000yen, based on the Grade)
③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.
【昇給 / Salary Raise】
有り
【賞与 / Bonus】
有り
【諸手当 / Allowance】
裁量労働手当、住宅手当、通勤手当 等
Discretionary work allowance, Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】
8:45～17:45（月～木）、8:45～16:00（金）、企画業務型裁量労働制
裁量労働制の場合、所定労働時間を働いたものとみなす
8:45～17:45（Mon～Thu）、8:45～16:00（Fri）
Discretionary Work System
【休日 / Holidays】
完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始
Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】
年次有給休暇、育児休業制度、介護休業制度 等
Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】
雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度 等
Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬 採用サイト/ Career web site】
https://re-jp.astellas.com/jp/recruit/newgraduates/
For more information about Astellas, please visit our career web site.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."